Call Centre

Ring Ring...

Angel boasts an 80 seated UK only call centre and state of the art telephone system to ensure your business is the best represented at all times. Our staff are fully trained and experienced in sales, up selling and cross selling providing the most exemplary customer care.  We offer inbound and outbound facilities.

Inbound:
Angel provides comprehensive support for inbound campaigns offering dedicated or a shared resource service to DRTV, e-commerce, SMS, Radio, Post, Fax, mail order and press campaigns.

• Order taking (including international)
• Charity campaigns
• Message handling
• Data collection
• Customer Services
• Product return management
• Subscription and membership services
• Overflow call handling
• Store or nearest Stockist Contact Information
• Customer Help Lines

Outbound:  
Our Angels are experts on making outbound calls to help ensure we achieve long term lasting relationships with your customers.  Our outbound agents are extensively trained and experienced professionals. It's their task to help increase your sales, test new markets, follow up mailings, clean your database, build relationships and ultimately provide services that boost your business.

• Debt Collection
• Charity donor retention, acquisition and loyalty
• Customer Satisfaction polls
• Market Research
• Sales
• Invitations
• Credit Control
• List and Database Cleansing
• Lead Generation