ICT Department

Management, Manipulation and Interpretation

Reporting
We offer real-time reporting that is accessible 24/7 online.  A comprehensive suite of standard reports such as call handling, stock status and bespoke reports are available.  

Bespoke data handling can also be catered for, as we understand the difference in our clients needs, offering analysis, design, data profiling, customised reporting (in various formats)  and real interpretation.  

Scripting
Our call centre software is built in house by a competent team of programmers.  We therefore have no limitations on call structure and design.  

Disaster Recovery
We hope it does not happen, but what happens if your business has a fatality?  Can you afford not to function?  Angel offers full disaster to clients requiring data storage and telephone support.  

We have our own un-interrupted power supplied servers and comprehensive disaster recovery policy to ensure peace of mind and service continuity at all times.  

Call Centre Technology
We are at the top of the game with our call centre technology from our telephony to ICT solutions.  

Banking
With our totally secure dedicated internal server network, Angel has the capability to take all credit and debit card payments for products and services from all around the world using our own or clients merchant accounts.  Data protection is at the forefront of our operations; our client a consumer rights company feels we can offer one of the most protected safeguarded systems available.