Charity campaign for Winter 2008
Angel are delighted to have been awarded the call handling and fulfilment contract for a worldwide charity supporting social aid. Angel are delighted to be working with this charity so heavily reliant on their Christmas campaign to support their vital work for the following year. Angel embrace many media channels with this contract including; DRTV, National Press Campaigns, Inserts in major publications and Direct Mail respondents to over 3 million.
Call handling and Fulfilment
Angel Fulfilment Services are excited to have signed a client specialising in homeopathic practices. Combining our fulfilment and call handling operation under one roof we are looking forward to assisting this client in their continued growth.
Highly recommended
After coming highly recommended, Angel Fulfilment Services has recently been awarded a contract with a new client in their new DRTV campaign. An equity release company chose Angel because of their continued excellence in working with DRTV.
Ticket Angels going from strength to strength!
Sister company to Angel Fulfilment Services, Ticket Angels is going from strength to strength after a successful summer season. For more information on how Ticket Angels may be able to assist your event or exhibition please visit www.ticketangels.co.uk. Why not check out the exceptional Tall Ships events in Falmouth, Cornwall in Mid September.
Sir Paul McCartney calls on the British Public to support ParalympicsGB
On the 2nd July 2008 Sir Paul McCartney today launches a £2 million fundraising campaign for ParalympicsGB to support athletes heading to the Beijing Games, as well as to invest in the future of disability sport in the UK both in the run up to London 2012 and beyond. BT - as a partner of ParalympicsGB - has helped them to create and run the campaign, which will launch during Location Location Location at 8.50pm today on Channel 4. Following this the ad can be viewed at www.bt.com/paralympicsGB. Donations can be made online, by calling 0800 1114321 (Angel Fulfilment Services are the Contact Centre processing donations and live call handing) or texting SUPPORT to 82010.
The first, a brand ad for ParalympicsGB, created by Team Saatchi and directed by Luke Scott, Ridley Scott’s son, has Sir Paul’s iconic Live and Let Die as the soundtrack. Featuring a number of established and emerging athletes with a disability, the film is a moving and inspiring piece that not only shows the skill and ability of the athletes but also the excitement of competing. The second ad, a charity appeal featuring Sir Paul himself asking the British public to make a donation to ParalympicsGB, will be screened from 7th July.
Sir Paul commented on the films “I met leading Paralympic equestrian Sophie Christiansen and was completely blown away by her skill, dedication and the fact that she had won a gold medal for Britain, so I felt I had to do something. My suggestion was simple why not create an ad that would highlight the work of ParalympicsGB and call on the British Public to donate much needed money. It was the start of a truly amazing effort from all those involved most of whom gave their time for free.”
Phil Lane, CEO of ParalympicsGB comments: “We are delighted that Sir Paul McCartney has been involved with this initiative. His commitment has been incredible and this fundraising campaign would not have happened without him. We also extend our thanks to our partner BT who made the ad possible and donated the first ad space. Our athletes are amazing people but the team needs a lot of financial support in order to compete.”
AFS wins fight for BPA
Angel Fulfilment Services are delighted to be appointed as the contact centre and fulfilment house for the up and coming campaigns for The British Paralympics Association. Angel Fulfilment Services again fought tough competition in gaining in the British Paralympics Association as our newest client. We are excited to be working with this worthwhile cause and are committed to help support Great Britain in the Paralympics.
For further information on the British Paralympics Association – please visit http://www.paralympics.org.uk. More information regarding their future advertising and campaigns will be listed on this section of our website soon.
Ticket Angels
Due to the growing success of clients who require ticket hotlines we have launched a new company in collaboration with Angel Fulfilment Services Ltd. Ticket Angels offers a one stop ticketing solution; utilising our 80 seated call centre, fulfilment house, merchant banking arrangements, innovative e-ticketing solutions and event day support. Check out our website www.ticketangels.co.uk or call 0844 412 2580 for more information.
Laithwaites Sign
Angel Fulfilment Services are delighted to announce another new client – Laithwaites.
Angel Fulfilment Services will be working with Laithwaites on their new on-going DRTV campaign commencing in July 2008. Laithwaites, winners of the Independent Wine Merchant of the Year 2007, deliver wines from around the globe to their extensive client base. Angel fought of stiff competition to win this new client and we cannot wait to start taking calls for this exceptionally busy client.
Another ticket hotline for Angel
Angel are pleased to have been chosen to handle the ticket fulfilment and call handling for an international events company.
Angel accredited to the FundRaising
Standards Board
Angel is delighted to announce their accreditation to the FundRaising Standards Board. We pledge to adhere to a strict set of codes and a Fundraising Promise which commits us to treat the public with respect, fairness, honesty and clarity in all our money raising activities.
New website
Utilising the service of our Angel Design Team, we are pleased to launch our new look website. Innovative and fresh! For more information on our design services please click here.
The Summer hots up for ticketing events
Another busy Summer ahead for our sister company Ticket Angels! Check out our events line up here
Party on!
Angel Fulfilment Services are delighted to be working with a party products provider for their intricate fulfillment operation.
All things Legal
Angel Fulfilment Services have added a Personal Injury client to our existing varied clientbase. Handling overflow and out of hour calls for their DRTV campaign we are maximising and increasing their core call handling capacity.
Childs play
A revolutionary new toy 'Bendaroos' has arrived at Angel. Angel are responsible for all call handling and complete fulfillment for this great new product.
Promotion
Angel are delighted to promote Mark O’Connor as a new Account Manager to help assist in the growth of our client base. Mark has successfully worked his way up from a Call Centre Agent to Customer Sales Executive. Well done Mark we’re sure you’ll be a great asset to the existing team.
A revolutionary gardening manufacturer arrives at Angel
Angel are pleased to have a leading gardening manufacturer amongst our clientele. Angel Fulfilment Services is responsible for the fulfilment and call handling operation. Taking advantage of Angel Design Services, Angel are pleased to have designed a user friendly and professional website also for the client.
Happy Growing!
Summer Events 2009
The Ticket Angels are gearing up for another busy Summer. Why not check out www.ticketangels.co.uk to see our events?
Brochure Fulfilment
A reputable holiday let agency has joined Angel. Responsible for large mass mailings and daily mail outs, Angel were chosen for our local reputation and professionalism at handling large volumes. If you are interested in brochure fulfilment please do not hesitate to get in touch at newbusiness@angelfs.com.
Angel Design Services
Do you need a fresh new website design? Does your website need a fresh new appearance? Always wanted to create a newsletter or catalogue but never had the time? Angel design has the experience and aptitude to embrace all projects however large or small. Experienced in working with international clients Angel design team are creative, knowledgeable and business minded people working precisely to your needs and requirements. From calendars to banners, newsletters to email marketing campaigns, flyers to catalogues our design Angels can encompass all your requirements. We offer excellent print broking solutions and professional and affordable product photography. To view our updated design portfolio please click here.
G’day from Australia!
Angel Fulfilment Services are delighted to continue to work with an international wine company – only with a little bit of a difference! After a highly successful DRTV campaign in which Angel did a fantastic job, our client will continue to use us in answering their calls from Australian customers.
Angel will be answering Australian overnight calls in GMT daytime hours. A perfect solution to keep product knowledge in house and keep excellent up sell conversion rates.
Charity TV Response
grows and grows!
Angel have secured two new charities to our existing DRTV base.
A charity specialising in helping people in crisis join our call centre line up for inbound call handling for their TV appeal.
Adding to our DRTV line up a well known water charity will be utilising our agents for the SMS response mechanism for their TV appeal.
Collecting back at Angel
A well known collectables and jewellery company rejoin Angel for their latest national press campaign. Introducing a new response mechanism we will handle DRTV calls in their marketing mix! Welcome back and here’s to another successful campaign.
Congratulations Ben
Ben Vian, one of our Angelic account managers has been promoted to the position of Senior Account Manager.
Well done Ben and thanks for all your hard work so far.
Since joining the account team Ben has focused on inbound solutions with a great charity focus.
Westside story
Angel are now taking the calls for one of our American clients in the UK. Their calls are directed through to the UK seamlessly with the ability to extend our and their opening hours. If you are in the USA and interested in our solutions please get in touch here (info@angelfs.com)
Angel assists in Sky Partnership
Angel are delighted to be continuing working with WWF in their Sky Partnership. Sky and WWF have joined forces with WWF launching the Rainforest Rescue Campaign by helping to save 1 Billion Amazon rainforest trees in the Brazilian state of Acre.
Angel are the call handling partner for the Rainforest Rescue campaign – play your part and Sponsor an Acre or Adopt a Jaguar today.
For more information on the campaign please visit http://rainforestrescue.sky.com/
Outbound Solutions
Angel continues to work with our commercial clients, conducting outbound calls. Our excellent agents help to add value to our clients products and services by helping to stimulate further sales at regular intervals.
Angel have recently completed a large outbound data collection campaign exercise for another well known charity in a sensitive and timely manner.
Cancer Charity
Angel are delighted to be awarded the call handling, web development and fulfillment contract for a well known cancer charity to our existing charity portfolio. Tasked with designing a bespoke event management & fundraising website with full ecommerce facilities Angel have successfully embraced this challenge with full integration to our CRM, fulfillment and banking systems. Angel have also provided print broking solutions to the charity.
CompostFlow
It is that time of year again for our green finger customers to get back into their gardens. Compost Flow Uk guarantees sweet smelling, economical and easy compost. For more information please visit http://compostflowuk.co.uk/
Top Class Trainer
A very warm welcome to Wayne our new trainer. Angel have secured Wayne Macintosh (a university lecturer) to head up our training department for our excellent agents. Wayne, who boasts an impressive background in customer service and education is committed to providing ongoing coaching and support to our angels through a thorough progression programme.
Angel supports Earth Hour
The lights went dark at Angel as we supported one of our charity clients Earth Hour, it was a good job we had polished our Halo’s so we could still see to handle the calls! http://www.earthhour.org/
Charity caring for the homeless
Angel continues to work with a well known worldwide charity from Autumn 2009. Surpassing everyones expectation the Christmas DRTV appeal performed wonderfully. Handling response from a variety of mechanisms including Radio, Inserts, Press, Mailings and Door drops – Angel continues to work with this charity throughout 2010.
Direct Debits
Our outbound services include sensitive calls contacting lapsed givers. We also contact regular supporters to help stimulate upgrades to charities direct debit transactions. Offering legacy products and other services – contact us today to find out how our charity solutions can assist you – 01726 819010.
